Refund policy

Refund & Return Policy

IceGraphix Wear
Effective Date: June 3, 2026

At IceGraphix Wear, we want you to be satisfied with your purchase. Please review our refund and return policy carefully before placing an order.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, the item must:

  • Be unworn, unwashed, and unused

  • Be in its original condition

  • Have all original tags attached (if applicable)

  • Be free of stains, odors, pet hair, or damage

Items that do not meet these conditions may be refused.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-designed or personalized products

  • Made-to-order items

  • Sale, clearance, or final sale items

  • Gift cards

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email us at icegraph31@gmail.com and include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

Once reviewed, we will provide a replacement, store credit, or refund when appropriate.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or denial of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Please allow 5–10 business days for the refund to appear on your account after approval.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges for:

  • Incorrect sizes (subject to inventory availability)

  • Defective or damaged products

To request an exchange, contact us at icegraph31@gmail.com.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged upon arrival

  • The wrong item was shipped

  • The product was defective

We recommend using a trackable shipping service, as IceGraphix Wear is not responsible for returns lost in transit.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided production or fulfillment has not already begun.

After production has started, cancellation requests may not be honored.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

IceGraphix Wear
📧 Email: icegraph31@gmail.com

Thank you for shopping with IceGraphix Wear. We appreciate your business and look forward to serving you.